Still Frustrated With Gander Moutnain
For those of you who are not familiar with
Gander Mountain it is a regional hunting, fishing and camping department store.
Gander Mountain has stores located in 21 states throughout the Midwest and East coast. I recently blogged about that lack of customer service and knowledge of the
Gander Mountain associates (blog post
here). Well my frustrations continue. I recently visited a
Gander Mountain store near my home and found the store to be in complete disarray.
Gander Mountain generally carries a great selection of hunting, fishing and camping gear but it always seems to be strewn throughout the store and not very well organized. The web site (
www.gandermountain.com) isn't much better. I find it hard to believe that a regional retail store can't manage to get a online store up and running (product catalog, product search, shopping cart, and checkout). Additionally I can't even view the current week's circular as it never seems to be published and available on the site even though Gander Mountain claims to offer this service. I make the majority of my purchases online and find it frustrating that I can't seem to do this with Gander Mountain's web site. I guess I need to continue shopping online at
Cabela's and [Bass Pro]. I happen to have the benefit of knowing what kind of effort is involved in developing an ecommerce presence since I write this type of software for a living. Maybe I should offer my services up to
Gander Mountain.